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Sadly I have to I admit I lost my time and money with this router

Overall rating: 
 
1.0
Features:
 
1.0
Performance:
 
1.0
Reliability:
 
1.0
Reviewed by careful_reviewer
August 27, 2013
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I'd like to share the issues I had with this router - it might help other prospective buyers to decide.

I bought this router in 2011 in order to replace my old DLink, hoping that a "small business router" will perform better ...

I've updated with latest firmware (latest version is 1.0.4.17, released more than one year ago).

The main issue with its web pages is the slowness. Big slowness on access / change anything in these Web pages. Any change applied is followed by a waiting period (seconds) in order to succeed.
A side effect of this is the "automatic refresh". This happens when displaying the "status / dashboard" pages. The automatic refresh happens every 9 seconds or so and it is not configurable. So I was looking to a page full of information, trying to quickly read as much as I could in those 9 seconds interval (because during refresh time the page content is removed). Very frustrating. Imaging you are reading a Web page which is removed every 9 seconds, with a gap of 5 seconds when you see a progress bar. Who is the User Interface / System Analyst which designed this UI ?

I tryed to encourage myself saying that not all the day the user is using the router Web pages, what is the most important is how this device handles its tasks in the network.

But here, Cisco grossly disappointed me.
Several times each day this router was doing a re-boot. The time was pretty random. You can imagine all users in my LAN having the network access cut (WAN and LAN). Everybody was looking at me - I am the "SysAdmin" for that network.

The next step for me was to look on Internet to see if I am the only one with this issue.
I tried to Google "RV220W re-boot" and I saw that I am not alone. A lot of places where people complained about this.

This is an example you may want to read:
https://supportforums.cisco.com/thread/2195130 (Title: RV220W rebooting at random intervals).

There is no resolution for this issue at this moment.
All kind of workarounds are proposed on forums, such as:
- downgrade to the oldest firmware 1.0.1.0 (what a shame, Cisco!)
- disable some firewall settings in "Firewall/Attack prevention/LAN (Local Network) Security Checks" ( disable Block UDP, disable "Block Fragmented Packets") - I did all of these with no effect
(Cisco claims that the re-boot is a legitimate action router takes to block an attack from WAN, so we need to lower the firewall security to avoid reboot!)

Looking on their Web site I learned that
to get support for Cisco you have to purchase a service contract !

The last straw was when I tried to create a thread on Cisco support forums (the only place where I could hope for free support - I am not a business, just a private user with its home computer(s)). The signup process was very slow when I submitted the form data (what kind of Web servers + software is running there - I had to wait seconds and seconds for the form submit to succeed?)

After I finally created the user, and activated it using the received E-mail, I was unable to login.
The message was:
Your login was unsuccessful for one of the following reasons:
•You entered your user ID and/or password incorrectly. Please try again.
•You recently registered or reset your password and our systems are updating your information. Please try again in 5 minutes.

The coolest advice was "... our systems are updating your information. Please try again in 5 minutes"! He he he...

I can assure you I tried again and again 5 minutes after 5 minutes with the same result. Even now, days after registration, the same "... our systems are updating your information" is displayed.

Anybody can try to create an user name and see on its own.

To summarize:
- random reboot multiple times a day
- slow Web UI + annoying refresh - usability irritation
- miserable non-paid support (basically non usable)

I wasted so much time and energy until I had to acknowledge that I lost my two hundred and something I paid for this piece of hardware. I have to put is in the correct place: the e-waste recycle bin.

For me Cisco looks like a big corporate with chaos inside, but no danger for loss since it sells a lot for enterprise systems (Cisco phones etc.). So the "home user" has no significant place in this picture.

 

VPN assymetric speed

Overall rating: 
 
3.7
Features:
 
4.0
Performance:
 
3.0
Reliability:
 
4.0
Reviewed by Oleksiy
April 18, 2013
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Some days ago I got two RV220W devices to test VPN perfomance and got the strange results. I built site to site VPN , IPSec preshared key.
A) AES 256/SHA512/DH Group 1536 Incoming speed Mbit/s 17,07 Outgoing-34,14
B) AES 256/SHA1/DH Group 1024 Incoming speed Mbit/s 33,83 Outgoing 77,66
C) AES 128/SHA1/DH Group 1024 Incoming speed Mbit/s 34.69 Outgoing 78,00

I did not expect to see assymetric speed.
Suppose Cisco knows why? :)


 

I would not recommend this router

Overall rating: 
 
3.3
Features:
 
3.0
Performance:
 
3.0
Reliability:
 
4.0
Reviewed by Doc T
April 10, 2013
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Usin the latest firmware atm (1.0.4.17) the router seems fairly stable to me..

However, I would really not recommend this router to anyone..
Looking at the firmware change log, the firmware still contains many bugs..

The VPN functionality is close to impossible setting up (I have not managed to do so for now)..

Cisco has not provided any VPN client for Mac OS X users, and the IPsec VPN is not compatible with iPhone/iPad (which was the main reason why i bought this router)..

If you do not need VPN functionality, you should definitely not buy this router..
If you really need VPN functionality that badly, you should definitely go for a more professional solution..

I chose this router because of the Cisco brand.. However, it looks like they have ditched their Small Business series..

 

Lacking in Development of good firmware

Overall rating: 
 
3.3
Features:
 
5.0
Performance:
 
3.0
Reliability:
 
2.0
Reviewed by linksysinfo
August 27, 2012
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TBH this router could have been great except for allowing Team F1 to develop the firmware for this device.

Issues:

Frequent Random Reboots
DHCP Server slow at times.
WebGUI Very Laggy.

 

SSLVPN issues on RV220W

Overall rating: 
 
4.7
Features:
 
5.0
Performance:
 
4.0
Reliability:
 
5.0
Reviewed by Cisco User
February 02, 2012
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I have spent a lot of time trying to configure this device on my own and with CISCO tech support. My case was eventually escalated level 3 (i think).

Problem 1:

When accessing https://WAN_IP/portal/sslvpn portal, text fields were grayed out and login button was disabled.

Solution: We eventually figure out that URL is CASE SENSITIVE
You must use https://WAN_IP/portal/SSLVPN for it to work properly.

Problem 2:
I am using Windows 7 x64 OS and no matter what I tried I I continuously received the message "Error Virtual Passage Installation Failed!" I built numerous virtual machines and confirmed that Virtual Passage driver works on WIndows XP and WIndows 7 x86, but NOT on x64.


Here is a final response from CISCO tech:
--------------------------
This is a valid issue that has been root caused. The SSL VPN driver file (.sys file) has a self signed Cisco signature but it should have Microsoft signature to get around the below Windows error.
This will be fixed for the upcoming MR2 release. We are investigating whether a work around to the below installation issue is available with the current firmware.
--------------------------

(Firmware Version: 1.0.3.5).

 
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