NortonLive's Ultimate Help Desk was much better than we expected it to be.
How good is the "Rescue" you get for $5 from NortonLive? About as good as you can get for free.
Cisco has announced a cloud-based service for monitoring and managing small business networks.
LogMeIn has added new remote configuration features for Android and iOS devices to its Rescue service.
Symantec has expanded its NortonLive online help services to include computer peripheral and network-related problems.
LogMeIn Rescue is a full-featured remote support product that's easy enough to be used by individuals, yet powerful enough to be used by corporate IT help desks.