Cloud Engines has announced a safety recall of all its Pogoplug Video products.
The recall notice emailed to all registered Pogoplug Video owners says the recall is due to "reliable reports that units have overheated, with flames possibly issuing from the unit in at least one instance".
Owners are instructed to"safely eject your hard drives and unplug your unit immediately" and "collect your proof of purchase and device" and await further instructions.
Full text of the email follows.
Dear Pogoplug Video User,
Cloud Engines, Inc. is recalling all Pogoplug Video units (Pogo-P11, Pogo-P12, Pogo-P13, and Pogo-P14) that it has distributed. We have received reliable reports that units have overheated, with flames possibly issuing from the unit in at least one instance. We do not know whether this condition affects some or all units and therefore are seeking the immediate return of all units in distributor and retailer inventory and from consumers. Please safely eject your hard drives and unplug your unit immediately. Note that this recall does not affect any other Pogoplug products, including Pogoplug, Pogoplug Pro, or Pogoplug Biz. For more detail, please see: http://blog.pogoplug.com/.
For those of you who purchased Pogoplug Video, please collect your proof of purchase and device. We will be in touch shortly regarding the return process. Please address any questions to email@example.com.
We sincerely apologize for any inconvenience this recall may cause you, and want you to know that we are committed to delivering safe, reliable and compelling products to you. Thank you for your support and patience.
The Pogoplug Team